Effective Date: January 1, 2023
Last Updated: January 1, 2026

1) Who We Are

Citrus Insurance (“Company,” “we,” “us,” or “our”) provides insurance services, including policy placement, risk assessment, claims assistance, insurance consulting, and related support for individuals and businesses.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you:

Visit our website

Request a quote, consultation, or policy information

Use our online tools or client portal

Submit forms or communicate with us

Engage us for insurance services

If you have questions, you may contact us using the information at the end of this Policy.

2) Scope of This Policy

This Policy applies to information collected:

Through our website

Through quote forms and consultation requests

Through client portals and dashboards

By phone, email, SMS, or chat

During onboarding or policy servicing

Some third-party providers (such as payment processors, hosting providers, CRM systems, analytics platforms, or SMS services) may have their own privacy policies.

We comply with applicable privacy and insurance regulations in the jurisdictions where we operate.

3) Information We Collect

The information we collect depends on how you interact with us.

A) Personal Identifiers

Full name

Email address

Phone number

Mailing address

Date of birth (where required for underwriting)

Government-issued identifiers (only where required)

Login credentials

Electronic signatures

B) Insurance & Account Information

Policy details and coverage preferences

Risk and underwriting information

Claims history

Beneficiary information (where applicable)

Uploaded documents

C) Commercial Information

Quotes and applications

Policies and agreements

Billing details

Payment history

Transaction records

D) Internet & Device Information

IP address

Browser type

Device information

Pages visited

Time spent on site

Analytics data

E) Communications

Emails

Text messages

Support requests

Call logs

Chat messages

Form submissions

We collect information directly from you and automatically via cookies and analytics tools.

4) How We Use Your Information

We use your information to:

Provide insurance quotes and policy services

Assess risk and underwriting eligibility

Manage policies and claims support

Process payments and billing

Communicate with you regarding services

Provide customer support

Improve our website and services

Ensure security and prevent fraud

Comply with legal and regulatory obligations

We do not sell your personal information.

5) Data Processing & Automation

We may use automation tools or analytics to assist with:

Risk assessment

Policy recommendations

Customer support workflows

Data analysis

You acknowledge:

Automated outputs may require human review

You are responsible for reviewing important decisions

We use data only to deliver and improve our services

We do not use your data to train public AI systems.

6) Cookies & Tracking Technologies

We use cookies for:

Website functionality

Login authentication

Performance monitoring

Analytics and insights

You can disable cookies in your browser, though some features may not function properly.

7) Sharing of Information

We share information only as necessary, including with:

Service Providers

Hosting and cloud providers

CRM systems

Payment processors

Communication platforms

Analytics providers

Insurance & Business Partners

Insurance carriers and underwriters

Claims processors

Licensed agents or brokers

Legal Authorities

When required by law

To prevent fraud or misuse

To protect rights and safety

We do not sell personal information.
We do not use your data for cross-context behavioral advertising.

8) Text Messaging (SMS) & Email Communications

SMS Opt-In

By providing your phone number, you consent to receive messages related to:

Policy updates

Appointment reminders

Billing notifications

Customer support

Promotional messages (if opted in)

Message frequency varies. Consent is not required to purchase services.

Opt-Out

You may opt out anytime by:

Replying STOP

Contacting us directly

You may receive one confirmation message after opting out.

For help, reply HELP.

Email: [email protected]
Phone: (888) 381-0034

Message and data rates may apply.

Mobile Privacy

We respect your privacy.

Mobile information is not shared for marketing purposes

SMS consent data is not shared with third parties

Data is only shared with service providers when necessary

9) Data Retention

We retain personal information only as long as necessary to:

Provide services

Maintain policy and financial records

Comply with legal requirements

Resolve disputes

Retention periods vary based on applicable laws.

10) Security

We implement reasonable safeguards, including:

Secure infrastructure

Access controls

Encrypted communications (where applicable)

Authentication systems

Limited employee access

No system is 100% secure, but we take reasonable steps to protect your data.

11) Children’s Privacy

Our Services are not intended for individuals under 18.

We do not knowingly collect data from children.

12) Your Privacy Rights

Depending on your location, you may have rights to:

Access your data

Request corrections

Request deletion

Opt out of certain processing

To exercise your rights, contact us below.

13) Payments

Payments are handled by third-party providers.

We do not store full credit card details.

14) Third-Party Links

We are not responsible for privacy practices of external websites linked from our Services.

15) Changes to This Policy

We may update this Policy at any time.

Changes will be reflected with an updated “Last Updated” date.

16) Contact Us

Citrus Insurance
Email: [email protected]
Phone: (888) 381-0034